Major Defects or Damaged Products All products are new and photographed before shipment. If you receive a product with major defects or damage, please contact us within 7 days after receiving it. We will arrange a refund or exchange, and we will cover the return shipping fee. Requests made after 7 days will not be accepted.
Wrong Product If you receive the wrong product, please contact us within 7 days after receiving it. We will arrange an exchange as soon as possible. Please return the wrong product to us, and we will cover the return shipping fee. Requests made after 7 days will not be accepted.
Refunds We will refund the amount paid within 15 days from the day after we retrieve the product, receive the returned product, or receive the notice of service contract cancellation.
Minor Imperfections on Imported Products Imported products may have minor imperfections due to long-distance transportation. If such imperfections do not affect the value or use of the product, they are not eligible for return or exchange. We reserve the final right to determine whether a product qualifies for return or exchange.
Shipping Damage or Loss Please note that we are not responsible for damage or loss during shipping. All products are carefully packed and shipped worldwide with tracking numbers. If you have not received your package, please contact us, and we will assist in checking the shipping and delivery status.
